Online Payments Policy

1. Payment Methods

We accept the following secure payment methods for all online purchases:

2. Payment Security

Your payment security is our top priority. We implement industry-standard security measures to protect your financial information:

3. Payment Processing

3.1 Authorization

When you place an order, we will authorize your payment method for the full amount of your purchase. The authorization holds the funds but does not charge your account until your order is processed and shipped.

3.2 Processing Timeline

• Payment authorization occurs immediately upon order placement
• Actual charges are processed when your order ships
• For custom orders, payment is processed upon order confirmation
• Pre-orders may require full payment at the time of ordering

3.3 Failed Payments

If your payment fails, we will attempt to contact you to resolve the issue. Orders with failed payments may be cancelled after 48 hours if the issue cannot be resolved.

4. Currency and Pricing

All prices on our website are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

5. Refunds and Chargebacks

5.1 Refund Processing

Refunds are processed back to the original payment method used for the purchase. Processing times may vary:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Digital Wallets: 1-3 business days

5.2 Chargebacks

We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback. We will work with you to address concerns and provide appropriate solutions.

6. Payment Disputes and Resolution

If you have concerns about a payment or charge, please contact us immediately:

We are committed to resolving payment issues promptly and fairly. Most disputes can be resolved through direct communication.

7. International Payments

We accept international payments for customers outside Australia. Please note:

• All transactions are processed in Australian Dollars (AUD)
• Currency conversion fees may apply (charged by your bank)
• International shipping costs and import duties are additional
• Some payment methods may not be available in all countries

8. Contact Us

For questions about our payment policy or to resolve payment issues: